They may offer you a new Apple ID but note that you will lose all your past purchases. Because they also may not access your account. Note that if you do not remember your answers, and if Apple team may authenticate your identity (they will ask you several questions), they may not be able to help you. Note that these help options may vary depends on your region. Then you will be presented with various help options.Visit Apple ID support page ( link) (note that Apple also offers live chat support).What you need is to ask Apple’s Account Security team to reset your security questions for you. We don’t have sufficient information to reset your security questions If this is the case here is what you should do: We don’t have sufficient information to reset your security questions” message. If you cannot verify your account, you may not be able to reset your Apple ID security questions and you may get the “Cannot reset security questions.

Then select “I need to reset my security questions”.Apple wants to make sure that it is really you. You will be asked some questions to verify your identity.Visit i forgot web site ( link) (you want to change your Apple ID email?).

See also: Can I Unlock My Device From a Previous Owner’s Apple ID? How to reset your security questions

Apple uses security questions as an authenticator to provide an extra security layer, so that your information is secure. The first thing I should mention is that you need to verify your identity successfully before you can reset your security questions.Īpple takes security very seriously, as any reputable company should. If you cannot remember, you can reset (see below).

This problem can be very frustrating as you may be prevented from buying apps etc until you can answer your security questions correctly. If you are having this problem too, this article explains how you can troubleshoot. We don’t have sufficient information to reset your security questions. Are you receiving the following message when you attempt to reset your Apple ID security questions:

Forgot itunes security question answers